Skiddle

All you need to know about refunds & refund protection (Vista Insurance & Ticketplan) 

Refunds

I can't attend the event anymore, can I have a refund?

Can I have a refund/cancel my ticket(s)?

The ticket prices have changed since I bought mine

The ticket prices have changed since I bought mine?

Can I get a refund on part of my order?

What happens if you change your bank card before being refunded

I have got a new bank card, will I still get the money back?

Why have I been charged twice for my order?

Please be aware that Skiddle do not run the door at these events, so we are unfortunately unable to mediate in requests for refunds.

I was refused entry on the door, can I get a refund?

I am unable to attend the new confirmed venue, what do I do now?

The event has changed venue, can I have a refund?

I want to request a refund because the line-up has changed

The lineup has changed, can I have a refund?

We best advise contacting your bank directly if you notice any fraudulent or suspicious activity on your bank statement.

Somebody has fraudulently used my credit/debit card!

Refund queries

What refund protection covers and how to make a claim

What if I have purchased Refund Protection?

Everything you need to know about Refund Protection/Ticketplan.

What do I get refunded via Refund Protection?

What happens if you want to add on refund protection afterwards

Can I add on Refund Protection after my order has been processed?

What happens once you have submitted a refund protection claim

I have submitted a Refund Protection claim, what happens to my order with Skiddle?

All you need to know about refunds regarding refund protection

My event has been cancelled/postponed why haven't I been refunded the refund protection?

Refund Protection

My bank account has closed since my refund was issued, will I still get my refund?

Why haven't I received my refund?

Refund not received

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