Refunds

All you need to know about refunds & refund protection (Vista Insurance & Ticketplan)

Sarah Mitchell avatar Harley Baron avatar Elle avatar
18 articles in this collection
Written by Sarah Mitchell, Harley Baron, and Elle

Can I have a refund/cancel my ticket(s)?

How to claim a refund.
Harley Baron avatar
Written by Harley Baron
Updated over a week ago

Can I have a refund if I can't attend?

Can I have a refund if I can't attend the event anymore
Harley Baron avatar
Written by Harley Baron
Updated over a week ago

I have got a new bank card, will I still get the money back?

What happens if you change your bank card before being refund
Sarah Mitchell avatar
Written by Sarah Mitchell
Updated over a week ago

My bank account has closed since my refund was issued, will I still get my refund?

My bank account has closed since my refund was issued, will I still get my refund
Elle avatar
Written by Elle
Updated over a week ago

Why haven't I received my refund?

My refund hasn’t landed in my account
Sarah Mitchell avatar
Written by Sarah Mitchell
Updated over a week ago

Why have I been charged twice for my order?

I have a duplicate charge on my account
Sarah Mitchell avatar
Written by Sarah Mitchell
Updated over a week ago

Can I get a refund on part of my order?

All you need to know about partial refunds
Harley Baron avatar
Written by Harley Baron
Updated over a week ago

I was refused entry on the door, can I get a refund?

I was refused entry on the door, can I get a refund?
Elle avatar
Written by Elle
Updated over a week ago

I have a complaint regarding the running of the event

What to do if you experience issues with the event you attend
Elle avatar
Written by Elle
Updated over a week ago

Somebody has fraudulently used my credit/debit card!

Stolen credit/ debit card
Elle avatar
Written by Elle
Updated over a week ago

The event has changed venue, can I have a refund?

Venue Change refunds
Elle avatar
Written by Elle
Updated over a week ago

The lineup has changed, can I have a refund?

Lineup change refunds
Elle avatar
Written by Elle
Updated over a week ago