All you need to know about refunds & refund protection (Vista Insurance & Ticketplan)
Can I have a refund/cancel my ticket(s)?I can't attend the event anymore, can I have a refund?
The ticket prices have changed since I bought mine?The ticket prices have changed since I bought mine
Can I get a refund on part of my order?I want to request a partial refund.
I have got a new bank card, will I still get the money back?What happens if you change your bank card before being refunded
Why have I been charged twice for my order?I have a duplicate charge on my account
I was refused entry on the door, can I get a refund?Please be aware that Skiddle do not run the door at these events, so we are unfortunately unable to mediate in requests for refunds.
The event has changed venue, can I have a refund?I am unable to attend the new confirmed venue, what do I do now?
The lineup has changed, can I have a refund?I want to request a refund because the line-up has changed
Somebody has fraudulently used my credit/debit card!We best advise contacting your bank directly if you notice any fraudulent or suspicious activity on your bank statement.
What if I have purchased Refund Protection?What refund protection covers and how to make a claim
What do I get refunded via Refund Protection?Everything you need to know about Refund Protection/Ticketplan.
Can I add on Refund Protection after my order has been processed?What happens if you want to add on refund protection afterwards
I have submitted a Refund Protection claim, what happens to my order with Skiddle?What happens once you have submitted a refund protection claim
My event has been cancelled/postponed why haven't I been refunded the refund protection?All you need to know about refunds regarding refund protection