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The lineup has changed, can I have a refund?

I want to request a refund because the line-up has changed

Updated over 2 weeks ago

Lineup Changes: Why They Happen

We understand it can be disappointing when the lineup changes.
Artist schedules are dynamic and can change due to many factors, including travel delays, personal commitments, or unforeseen circumstances.

Refund Policy for Lineup Changes

Please note:
You are not entitled to a refund if:

  • A headlining artist changes from the one originally listed.

  • Another advertised artist drops out of the event.

This policy is in line with Skiddle’s Terms and Conditions (10.3):


"The promoter reserves the right to alter or vary the programme of an event without being obliged to refund or exchange tickets."

What to Do if You No Longer Wish to Attend

If you decide not to attend due to lineup changes, we recommend passing your ticket on privately to someone you trust, such as:

  • Friends

  • Family members

  • Work colleagues

How to Transfer Tickets

Here are the ways you can transfer your tickets privately:

Move the Order to Another Skiddle Account

You can transfer the entire order to someone else’s Skiddle account.
How do I move the order over to someone else’s Skiddle account?

Send Tickets to Someone Else

You can send individual tickets directly to another person.
How do I send my tickets to someone else?


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