Skiddle Customer Care

Ticket Access & Delivery

Accessing and locating your tickets

13 articles in this collection
Written by Elle, Harley Baron, and Ben Sebborn

Order Enquiry

All you need to know about your order(s)

6 articles in this collection
Written by Elle, Sarah Mitchell, and Harley Baron

Name Change & Order Transfers

Updating ticket and order details to transfer to friends and family.

5 articles in this collection
Written by Eleanor Collinson, Harley Baron, and Sarah Mitchell

Mobile App Help

Need help navigating the Skiddle app? Here's all you need to know!

9 articles in this collection
Written by Ben Sebborn and Elle

Purchasing

All you need to know when purchasing tickets

12 articles in this collection
Written by Elle and Harley Baron

Features

All you need to know about Re:Sell, Cool:Off, Waiting List & Remind me!

12 articles in this collection
Written by Harley Baron and Elle

Booking Fee Credit

Everything booking fee credit!

7 articles in this collection
Written by Harley Baron and Elle

Refunds

All you need to know about refunds & refund protection (Vista Insurance & Ticketplan)

18 articles in this collection
Written by Harley Baron, Sarah Mitchell, and Elle

Cancellations & Postponements

Has your event been cancelled or postponed? Do you need to claim a refund?

8 articles in this collection
Written by Harley Baron and Elle

Payment Plan

Paying off your event ticket with multiple instalments

8 articles in this collection
Written by Elle and Sarah Mitchell

General Event & Venue Enquiries

How do I contact event organisers? General Event enquires

8 articles in this collection
Written by Elle

GDPR & Account

All you need to know about GDPR

6 articles in this collection
Written by Elle

Skiddle Entertainment

Everything Skiddle Entertainment

7 articles in this collection
Written by Elle

Accessibility

How do I apply for a personal assistant/carers ticket(s)

2 articles in this collection
Written by Elle