Skiddle Customer Support

Welcome to Skiddle Customer Support

Ticket Access & Delivery

Accessing and locating your tickets

Written by Sarah Mitchell, Harley Baron and Lannah

Order Enquiry

All you need to know about your order(s)

Written by Sarah Mitchell and Beth

Name Change & Order Transfers

Updating ticket and order details to transfer to friends and family.

Written by Harley Baron, Sarah Mitchell and Eleanor

Ticket Smart

Skiddle's advice on how to be smart when purchasing tickets.

Written by Eleanor

Mobile App Help

Need help navigating the Skiddle app? Here's all you need to know!

Written by Sarah Mitchell and Ben Sebborn

Purchasing

All you need to know when purchasing tickets

Written by Sarah Mitchell, Lannah and Harley Baron

Features

All you need to know about Cool:Off, Re:Sell, Waiting List & Queue.

Written by Sarah Mitchell, Harley Baron, Beth and 1 other

Booking Fee Credit

Everything booking fee credit!

Written by Harley Baron and Sarah Mitchell

Refunds

All you need to know about refunds & refund protection (Vista Insurance & Ticketplan)

Written by Harley Baron and Sarah Mitchell

Cancellations & Postponements

Has your event been cancelled or postponed? Do you need to claim a refund?

Written by Sarah Mitchell and Harley Baron

Payment Plan

Paying off your event ticket with multiple instalments

Written by Sarah Mitchell and Chloe

General Event & Venue Enquiries

How do I contact event organisers? General Event enquires

Written by Sarah Mitchell and Eleanor

Skiddle account & GDPR

All you need to know about GDPR

Written by Sarah Mitchell

Skiddle Entertainment

Everything Skiddle Entertainment

Written by Sarah Mitchell

Accessibility

How do I apply for a personal assistant/carers ticket(s)

Written by Sarah Mitchell

Posted Tickets

All you need to know about posted ticket(s).

Written by Laura and Sarah Mitchell

Paypal

Everything you need to know about Paypal

Written by Beth and Sarah Mitchell