If you submit a claim through Refund Protection and your claim is successful, the insurer (Vista) will refund the face value of your ticket, the booking fee, and the postage (unused).

Please be aware, the only items which are not refunded and are deducted upon settlement of the claim are the Refund Protection and any charitable donations.

If you have purchased Refund Protection and wish to submit a claim, please head here for more information.

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