This article outlines possible reasons you may not have received your refund after it has been processed. Please review the sections below carefully.
📧 Refund Confirmation Email Not Received
If you're expecting a refund but haven’t received a refund confirmation email:
Check your email inbox (including spam/junk folders) for any communication from us.
Ensure you're checking the email address associated with your ticket purchase.
🔔 Note: A refund confirmation email is sent only after a refund has been officially processed.
⏱ Refund Processing Timeline
Once a refund has been processed:
Please allow up to 30 working days (excluding bank holidays) for the funds to appear in your account.
This timeframe begins from the date the refund is processed, not the event date.
💳 Important Refund Considerations
Card changes: If your card has changed but the linked bank account is still open, your refund will still be credited to that account.
Check the correct account: Refer to your refund confirmation email to verify which account the refund was sent to.
📌 If Your Refund Has Not Been Processed
If you haven't received a refund confirmation email and believe a refund is due, please review the following FAQs:
❓ The event has been postponed — can I have a refund?
Please check the specific event page or your event communication. Refund policies for postponed events vary.
❓ The event has been cancelled — can I have a refund?
In most cases, cancelled events are eligible for refunds. Refer to your event details or refund policy email for more information.