If the event has changed venue/location then not to worry, your original ticket(s) will still remain valid for use.
If you can no longer attend then you're entitled to a refund and for this, you just need to get in touch with our Customer Care team (within 7 days of the notification email or before the event date for last-minute venue changes) to log your request. Simply contact Skiddle Customer Care.
We do rely on the promoter informing us of any updates and in the event of a venue change, we'll inform you via email in advance should this ever be the case.
We can understand that a change of venue isn't your fault so you'll be refunded the face value amount of your order. Refund protection fees and charity donations are non-refundable.