Will My Original Ticket Still Be Valid?
Yes, if the event venue or location changes, your original ticket(s) will still be valid for entry at the new venue.
There is no need to obtain a replacement ticket unless otherwise instructed.
How Will I Be Notified of a Venue Change?
We rely on the event promoter to inform us of any updates.
If there is a venue change, we will notify you via email as soon as possible.
Notifications will be sent in advance of the event date.
Please keep an eye on the email address associated with your booking.
What If I Cannot Attend the New Venue?
If you are unable to attend the event at the new venue, you must contact our Customer Support Team.
Important Timeframes:
Standard Changes: Contact us within 7 days of receiving the venue change email.
Last-Minute Changes: Contact us before the event date if the change occurs close to the event.
How to Contact Customer Support About a Venue Change
Open the chatbot located in the bottom right corner of our website.
Follow these steps:
Click Refunds.
Select Venue Change.
Click the name of the event if it appears in the list.
Read the promoter's statement carefully and follow any specific instructions.
If the event name is not listed, click Other and fill out all required information.
Submit your form.
Our Customer Support Team will review your request and respond accordingly.
Important Notes
The date and time when you submit your query are recorded.
Don't worry if more than 7 days pass before you hear back from us—your original submission time will be honoured.