At Skiddle, we aim to make the refund and ticket transfer process as clear and simple as possible. Please review the following information carefully to understand your options.
Refund Policy
Face-value refunds are only available if the event is cancelled or postponed.
This refund policy is set by our event organisers and was agreed to at the time of purchase.
Unfortunately, we cannot offer refunds for any other reasons.
What If My Reason Doesn't Qualify for a Refund?
If your situation does not meet the refund policy criteria, we recommend the following alternatives:
Privately transfer your tickets to a friend, family member, or trusted colleague.
Follow the steps below to transfer or resell your tickets easily.
How to Transfer Tickets to Someone Else
You can move or send your ticket(s) to a new recipient by following these steps:
Contact the event organiser directly to request a name change or order transfer.
Event organisers are often most responsive on their social media platforms.
Some organisers also have their own website or customer support teams.
How Can I Contact Event Organisers via Social Media?
Visit the organiser's official social media profiles (e.g., Facebook, Instagram, Twitter).
Send them a direct message with your request, including your order number and event details.
Be polite and clear to improve the chances of a quick response.
Additional Options for Ticket Holders
Refund Protection Through TicketPlan
If you opted in for refund protection at checkout, you may still be eligible for a refund through TicketPlan. Here's what to do:
Review the TicketPlan Terms & Conditions to check if your situation qualifies.
If eligible, submit a claim directly to TicketPlan.
Re:Sell – Resell Your Ticket
Some promoters enable our Re:Sell feature, which allows you to resell your ticket safely through Skiddle.
How Do I Re:Sell My Ticket?
Log in to your Skiddle account.
Locate your order and check if the Re:Sell option is available.
If available, upload your ticket(s) for resale.
Another customer may purchase your ticket directly from Skiddle.
Note: If the Re:Sell option is not available, this means the promoter has not enabled the feature for this event.