If you believe there has been fraudulent or suspicious activity on your bank or credit card statement, please follow the steps below to ensure the issue is addressed appropriately.
Step 1: Notify Your Card Provider
You must contact your debit or credit card provider immediately to report any suspicious or unauthorised transactions. Your card provider will investigate the issue and determine whether the transactions are indeed fraudulent.
Step 2: Investigation and Communication
If your bank confirms the transaction(s) are fraudulent:
They will contact our fraud investigation team on your behalf.
A member of our team will be available to work with your bank and assist in resolving the issue.
⚠️ Important: Due to UK GDPR regulations, we are only permitted to communicate with the named order holder or the bank directly. We cannot disclose any order details—such as name, address, ticket quantity, or purchase amount—to any third party, including friends or family members.
Non-Fraudulent Use by Someone You Know
If a friend, partner, or family member has used your card without your permission:
This situation is not classified as fraudulent activity under most banking guidelines.
In such cases, you will need to resolve the matter privately with the individual and request reimbursement directly from them.