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Can I get a refund on part of my order?

I want to request a partial refund.

Updated over 2 weeks ago

About Skiddle

Skiddle is a ticket outlet that provides a self-service platform for promoters and event organizers to list, manage, and sell event tickets directly to customers.

Refund Policy

Please note Skiddle’s refund policy carefully:

  • Face-value refunds are only available if the event is cancelled or postponed.

  • This policy is agreed to at the time of ticket purchase.

What to Do if an Event is Postponed

If your event has been postponed, and you are within the refund window or need to swap individual tickets, please take the following steps:

  • Contact Skiddle Customer Support as soon as possible.

  • Our team will investigate your request and assist you with the next steps.

What to Do if You Can No Longer Attend

If you are unable to attend the event and the event is still going ahead as planned, refunds are not available. However, you can:

  • Pass your ticket to a friend, family member, or someone you trust.

  • This ensures you do not lose the money you spent on the ticket.

Note: Always make sure to transfer tickets responsibly to avoid any issues at the event entrance.

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