Skip to main content

What if I have purchased Refund Protection?

What refund protection covers and how to make a claim

Updated over a week ago

If you opted in for Ticket Refund Protection at checkout, you may be eligible to claim a refund through TicketPlan, a third-party provider. Eligibility depends on the specific circumstances surrounding your refund request.

Important Notes:

  • Ticket Refund Protection is not managed by Skiddle.

  • Claims are processed exclusively by TicketPlan, an independent company.

Am I Eligible for a Refund Through TicketPlan?

Eligibility is based on the reasons for your refund request. TicketPlan provides coverage for a range of scenarios, such as:

  • Unexpected illness or injury

  • Adverse weather conditions preventing travel

  • Travel disruptions not under your control

  • Other covered events as outlined in their Terms & Conditions

To determine your eligibility, please review the official TicketPlan Refund Protection Terms & Conditions.

How to Submit a Refund Claim

If you believe you are eligible, you can submit your claim online via TicketPlan’s website.

Steps to File a Claim:

  1. Visit the TicketPlan refund claim portal:
    👉 https://www.ticketplangroup.com/form

  2. Review the Terms & Conditions to ensure your reason for requesting a refund is covered.

  3. Complete the claim form with all required details.

  4. Upload any necessary supporting documentation (e.g., medical certificates, travel confirmations).

Need Help with Your Claim?

For further assistance with your refund claim:

  • Visit the TicketPlan FAQ page for answers to common questions:
    👉 TicketPlan FAQs

Please note: Skiddle cannot assist with the status or outcome of claims submitted through TicketPlan.

Did this answer your question?