Depending on your circumstances, our Refund Protection scheme may cover your refund request. Please refer to the Ticket Refund Protection Terms & Conditions & process your claim online here.

Please be aware that your Ticket Refund Protection claim is handled by a third party insurer (Vista) and not Skiddle.

If you have already raised a claim and would like an update or to check if the supporting evidence you have will be sufficient then you can contact Vista Insurance directly by emailing creative@vistainsurance.co.uk

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