Depending on your circumstances, our Refund Protection scheme may cover your refund request. Please refer to the Ticket Refund Protection Terms & Conditions & process your claim online here.

Please be aware that your Ticket Refund Protection claim is handled by a third party insurer (Vista) and not Skiddle.

If you have already raised a claim and would like an update or to check if the supporting evidence you have will be sufficient then you can contact Vista Insurance directly by emailing

Did this answer your question?