Did you opt-in for refund protection at check out and wondering if you're eligible to claim a refund through Vista Insurance/Ticketplan?

Depending on your circumstances, Refund Protection may cover your refund request. Please refer to the Ticket Refund Protection Terms & Conditions & process your claim online here.

Please be aware that your Ticket Refund Protection claim is handled by third-party insurers and not Skiddle.

If you made your purchase on or before the 31st of October 2021 your Refund Protection claim will be handled by Vista Insurance.

If you have already raised a claim and would like an update or to check if the supporting evidence you have will be sufficient then you can contact Vista Insurance directly by emailing creative@vistainsurance.co.uk.

If you made your purchase on or after the 1st of November 2021 your Refund Protection claim will be handled by TicketPlan.

If you need any further assistance with your TicketPlan refund claim please visit their FAQ section: https://www.ticketplangroup.com/form.

Here are some FAQs that you may find helpful 👇

I have submitted a Refund Protection claim, what happens to my order with Skiddle?

What do I get refunded via Refund Protection?

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