Skiddle Customer Support

Sarah Mitchell

Harley Baron

Beth

All you need to know about Cool:Off, Re:Sell, Waiting List & Queue.  

Features

Cool: Off, if enabled by the promoter allows you to request a face-value refund.

What is Cool:Off?

How to process a Cool:Off refund from your order history

How do I request a Cool:Off refund?

I’m not sure if my Cool:Off refund has been processed?

I requested Cool:Off but I haven’t received my refund?

Why can't I request a refund through Cool:Off?

Why is my order not eligible for Cool:Off?

Cool:Off

I want to Re:Sell my tickets and how will I know if they have sold?

How do I Re:Sell my ticket(s)?

Do you want to withdraw your ticket(s) from Re:Sell?

How do I withdraw my ticket from Re:Sell?

Why is my order not eligible for Re:Sell?

Re:Sell

My event has sold out and I need to add myself to the waiting list, how do I do it?

How do I add myself to the waiting list?

You have a 20 minute time frame to respond and 8 minutes to complete the purchase

How long will I get to buy after I’m notified via the waiting list?

I was busy when I was notified about tickets, please can you send another text/email alert?

I was notified about tickets on the waiting list when I was busy!

I haven't been offered the amount of tickets I wanted, why is that?

What if I'm not offered the number of tickets I requested on the Waiting List?

Waiting List

I want to be notified when tickets are released

How do I set a reminder for a future event?

Lannah

Remind Me 

If I refresh or close my browser, will I lose my position in the queue?

Am I guaranteed tickets if I join the queue?

First-come-first served / Random Queue position

Why am I given a random queue position? I was in the waiting room very early, shouldn’t I be first?

Does Skiddle prevent bots from joining the queue and buying tickets?

Tickets sold out very quickly, did they all go to touts/staff/etc?

Can I buy unlimited tickets once I get to the front of the queue?

I received a server error or saw a maintenance notice

I saw tickets available, but when I added them to my basket, I received an error saying they were no longer available

Queue