All you need to know about Cool:Off, Re:Sell, Waiting List & Queue.
What is Cool:Off?Cool: Off, if enabled by the promoter allows you to request a face-value refund.
How do I request a Cool:Off refund?How to process a Cool:Off refund from your order history
I requested Cool:Off but I haven’t received my refund?I’m not sure if my Cool:Off refund has been processed?
Why is my order not eligible for Cool:Off?Why can't I request a refund through Cool:Off?
How do I add myself to the waiting list?My event has sold out and I need to add myself to the waiting list, how do I do it?
How long will I get to buy after I’m notified via the waiting list?You have a 20 minute time frame to respond and 8 minutes to complete the purchase
I was notified about tickets on the waiting list when I was busy!I was busy when I was notified about tickets, please can you send another text/email alert?
What if I'm not offered the number of tickets I requested on the Waiting List?I haven't been offered the amount of tickets I wanted, why is that?
Am I guaranteed tickets if I join the queue?If I refresh or close my browser, will I lose my position in the queue?
Why am I given a random queue position? I was in the waiting room very early, shouldn’t I be first?First-come-first served / Random Queue position
Tickets sold out very quickly, did they all go to touts/staff/etc?Does Skiddle prevent bots from joining the queue and buying tickets?
Can I buy unlimited tickets once I get to the front of the queue?How quickly will I reach the event page?
I saw tickets available, but when I added them to my basket, I received an error saying they were no longer availableI received a server error or saw a maintenance notice