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Why is my order not eligible for Cool:Off?
Why is my order not eligible for Cool:Off?
Why can't I request a refund through Cool:Off?
Sarah Mitchell avatar
Written by Sarah Mitchell
Updated over a week ago

Cool:Off only applies to events where the promoter has opted in.

Where Cool:Off is enabled you will see the below banner displayed on the event page.

You can also see if your order is eligible within your ticket collection email and within your order history: www.skiddle.com/orders

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