Cool:Off is only available for events where the event promoter has opted in. This means not all events on Skiddle will offer a Cool:Off refund option.
How to Check if Cool:Off Is Enabled for an Event
There are three ways to confirm whether Cool:Off is available:
Event Page
If Cool:Off is enabled, a Cool:Off banner will be clearly displayed on the event page on Skiddle.
Ticket Collection Email
Your confirmation or ticket collection email will indicate whether your order is Cool:Off eligible.Order History
Visit www.skiddle.com/orders.
If your order is eligible, you’ll see a “Request Cool:Off refund” button next to the relevant event.
If you do not see any of these indicators, the event is not eligible for a Cool:Off refund.