What is Cool:Off?
Launched in 2016, Cool:Off is the event industry’s first refund window that allows eligible ticket holders to request a face-value refund within a specific timeframe—ranging from 72 hours to 28 days after purchase. The exact length of the refund window is set by the event promoter. No reason or explanation is required to request a refund during this period.
Note: The refund only includes the face value of the ticket. Booking fees and any optional refund protection are non-refundable.
Which Events Offer Cool:Off?
Not all events are eligible for Cool:Off refunds. The Cool:Off feature is only available for events where the event promoter has opted in.
How Can I Tell If an Event Has Cool:Off?
If Cool:Off is available for a particular event, you will see a Cool:Off banner clearly displayed on that event’s page on Skiddle.
If no banner is present, the event is not eligible for a Cool:Off refund.
How to Request a Cool:Off Refund
If your ticket is eligible and within the Cool:Off window:
Visit your order history in your Skiddle account.
Select the relevant order.
Click the “Request Cool:Off Refund” button, if available.
Confirm your request.
Once submitted, your face-value refund will be processed. Booking fees and any refund protection costs will not be included in the refund.