Are you unable to attend the event and Cool:Off is enabled? Did you follow the steps on the following faq?

How do I request a Cool: Off refund?

Did you receive the following confirmation after the request was processed?

Sorry to hear you haven’t received your refund. Please note, it can take up to 5 working days to land into your bank account.

If after 5 working days you still haven’t received your face-value refund, please contact our team via the chatbot feature to the bottom right of the screen to start a support request and provide the evidence above so one of our agents will have a look into this further for you.

However, if you didn’t receive this confirmation, your refund wasn’t processed. Therefore, please contact our team via the chatbot feature to the bottom right of the screen to start a support request.

Alternatively, did you know you can pass your tickets on privately?

How do I send my tickets to someone else?