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How do I request a Cool:Off refund?

How to process a Cool:Off refund from your order history

Updated over 3 weeks ago

If your event is eligible for Cool:Off and still within the refund window, you can request a refund quickly via the Skiddle website or app.

Requesting a Cool:Off Refund on the Skiddle Website

  1. Click "Request Cool:Off refund" next to your eligible order.

  2. You’ll be prompted to:

    • Select a reason for your refund request (this is for feedback purposes only—your refund will still be processed regardless of the reason).

    • Enter the last 4 digits of your payment card for security verification.

      • PayPal Users:
        If you paid via PayPal, the last 4 digits of the card will default to '0000'

If the Cool:Off option is not visible for your order, it may mean:

  • The event is not Cool:Off eligible.

  • Your refund window has expired.

  • Or there may be a technical issue.

Requesting a Cool:Off Refund via the Skiddle App

  1. Open the Skiddle app.

  2. Navigate to 'My Tickets'.

  3. Tap on the ticket you'd like to refund.

  4. Under 'Options', select 'Cool:Off'.

Important Notes

  • Refunds are issued at face value only.

  • Booking fees and refund protection are non-refundable as per the terms of purchase.

💡 Need help?
Watch our step-by-step video below to see the process in action.

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