Simply head to www.skiddle.com/orders and click 'Request Cool:Off refund'.

You'll then be asked to specify the reason for your refund request and enter the last 4 digits of your payment card for security.

Please note, if you have purchased via PayPal, please enter the last 4 digits of your phone number or PayPal email address.

If this option is unavailable for you, please contact Skiddle Customer Support.

Alternatively, if you have the Skiddle app then head to the 'My tickets' section and under 'Options' click 'Cool:Off'.

Please be aware, if you request a Cool:Off refund, you will receive a face-value refund. As agreed-upon purchase booking fees & refund protection are non-refundable.

If you're having any difficulty, please check out our video tutorial below!