Simply head to www.skiddle.com/orders and click 'Request Cool:Off refund'.

You'll then be asked to specify the reason for your refund request and enter the last 4 digits of your payment card for security.

Please note, if you have purchased via PayPal, please enter the last 4 digits of your phone number or PayPal email address.

Alternatively, if you have the Skiddle app then head to the 'My tickets' section and under 'Options' click 'Cool:Off'.

Please be aware, if you request a Cool:Off refund, you will receive a face-value refund. As agreed-upon purchase booking fees & refund protection are non-refundable.

If you're having any difficulty, please check out our video tutorial below!