Simply head to and click 'Request Cool:Off refund'.

You'll then be asked to specify the reason for your refund request and enter the last 4 digits of your payment card for security.

Alternatively, if you have the Skiddle app then head to the 'My tickets' section and under 'Options' click 'Cool:Off'.

Please be aware, if you request a Cool:Off refund, you will receive a face-value refund. As agreed-upon purchase booking fees & refund protection are non-refundable.

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