To ensure a fair ticketing experience for everyone, Skiddle uses several systems to prevent unfair buying practices like touting. Here's everything you need to know about ticket limits, queue times, and what to do if tickets appear unavailable.
Why Is There a Ticket Limit Per Customer?
To prevent individuals from purchasing large quantities of tickets for resale at inflated prices (a practice known as ticket touting, which Skiddle actively opposes), event organisers typically apply a per-customer ticket limit.
Most events have a limit of 2 to 8 tickets per customer
This policy ensures a fairer distribution, giving more customers the opportunity to attend
How Long Will It Take to Reach the Event Page?
When you’re in the online queue, we provide an estimated wait time on the queue screen.
Wait times for most events are usually 10 to 15 minutes
For high-demand events, it may take longer
Our system is dynamic, and you may see your estimated wait time decrease as we increase access speed to the event page
Keep in mind that queue speed depends on how many people are ahead of you and how quickly they move through the checkout process.
What Does “Currently Unavailable” Mean When I Reach the Event Page?
If you reach the event page and see a message saying "Currently unavailable," this typically means:
All tickets are temporarily held in customers’ baskets during the checkout process
Customers have a limited time—usually 8 minutes—to complete their purchase
If someone abandons their basket or fails to complete checkout in time, those tickets will be released back for sale
What Should You Do?
We recommend:
Refreshing the page every few minutes to check for released tickets
Staying on the page for a short period, as tickets often become available again
Summary
Ticket limits exist to stop resellers and give everyone a fair shot
Queue times vary but are generally short and dynamic
If tickets show as unavailable, it’s often temporary—refresh regularly as more may become available
By following these guidelines and understanding how the system works, you’ll have the best chance of securing tickets fairly and at face value.