Ticket Access & Delivery

Track and Trace Data Collection

Privacy policy for data collected for NHS Track and Trace

Written by Ben Sebborn
Updated over a week ago

Why do we need to collect guest information?

E

Written by Elle
Updated over a week ago

I'm trying to use the link to log into the App and I receive the error message 'the page you are trying to access cannot be loaded'

E

Written by Elle
Updated over a week ago

Why can’t I see my barcodes yet?

Where are my barcodes and why can't I see them?

Written by Harley Baron
Updated over a week ago

My barcodes were showing and now they've disappeared

Barcodes no longer showing in the app

Written by Harley Baron
Updated over a week ago

I cannot find my confirmation email

Resending collection email

Written by Harley Baron
Updated over a week ago

Can I use my ticket collection email to auto-log in to the app?

Using ticket collection email to log in to the app

E

Written by Elle
Updated over a week ago

How do I print my ticket(s)?

Everything on how to print your tickets

Written by Harley Baron
Updated over a week ago

Why are my ticket(s) not showing in my account?

my tickets aren't showing in my account, where are they?

Written by Harley Baron
Updated over a week ago

You’ve taken the money but I haven’t received my ticket(s)

Money has been taken but no tickets?

Written by Harley Baron
Updated over a week ago

I don't know the last 4 digits of my card number to access my ticket(s)

What to do if you have forgotten your last 4 digits

Written by Harley Baron
Updated over a week ago

I have printed my ticket already and the barcode has now been suspended, can I use this?

What to do if you have already printed your tickets but the barcodes have been suspended.

Written by Harley Baron
Updated over a week ago

I have already downloaded the PDF ticket to my Apple Wallet and now the barcodes have been suspended

What to do if you have already downloaded the PDF ticket to your apple wallet.

Written by Harley Baron
Updated over a week ago