Ticket Access & Delivery

Accessing and locating your tickets

13 articles in this collection
Written by Ben Sebborn, Harley Baron, and Elle

Track and Trace data collection

Track and Trace Data Collection

Privacy policy for data collected for NHS Track and Trace

Written by Ben Sebborn
Updated over a week ago

Why do we need to collect guest information?

Why do you need to request information for me to access my tickets?

Written by Elle
Updated over a week ago

Ticket delivery

What's included in my confirmation email?

Can I download my ticket(s) from my confirmation email?

Written by Elle
Updated over a week ago

What's included in my collection email?

Can I download my ticket(s) from my collection email?

Written by Elle
Updated over a week ago

How do I resend my confirmation email?

I haven't received my confirmation email?

Written by Harley Baron
Updated over a week ago

You’ve taken the money but I haven’t received my ticket(s)

Money has been taken but no tickets?

Written by Harley Baron
Updated over a week ago

Ticket Access

Can I use my ticket collection email to auto-log into the app?

Using ticket collection email to log in to the app

Written by Elle
Updated over a week ago

How do I print my ticket(s)?

How to print your ticket(s) off in a few simple steps!

Written by Harley Baron
Updated over a week ago

How to download the PDF version of your ticket(s)

Download the PDF version of your ticket(s) in a few simple steps!

Written by Elle
Updated over a week ago

How to download ticket(s) to your Apple wallet?

Download your ticket(s) to your Apple wallet in a few simple steps!

Written by Elle
Updated over a week ago

Why are my ticket(s) not showing in my account?

My tickets aren't showing in my account, where are they?

Written by Harley Baron
Updated over a week ago

I don't know the last 4 digits of my card number to access my ticket(s)?

What to do if you have forgotten your last 4 digits of your card

Written by Harley Baron
Updated over a week ago

Why can’t I see my barcodes yet?

Where are my barcodes and why can't I see them? Why have my barcodes been suspended?

Written by Harley Baron
Updated over a week ago