What is Ticket Delivery via Venue App?
Ticket Delivery via Venue App is a new delivery method where tickets purchased through Skiddle are made available exclusively within the venue’s official ticketing app—not through Skiddle or the Skiddle app.
Key Details:
Skiddle manages the purchase and confirmation of tickets.
Orders are then synced with Ticketmaster (on behalf of the venue).
Ticketmaster will make the tickets accessible via the venue’s app within 30 days of the event.
No barcodes or tickets will appear in your Skiddle account or the Skiddle app.
Managing Your Order Details
Before 30 Days Prior to the Event:
You can edit your ticket details (such as attendee name or email) by visiting your Skiddle Order History.
Edits are allowed until 30 days before the event date.
Within 30 Days of the Event:
You cannot edit ticket details yourself once the event is less than 30 days away.
If changes are needed (e.g., correcting a misspelled name or wrong email), you must contact Skiddle Customer Support.
🔒 Important: We do not allow ticket transfers to other individuals. Changes will only be approved for corrections (e.g. spelling errors or incorrect contact information).
Where Will My Tickets Be?
Your tickets will not be stored in your Skiddle account or app.
You will access your tickets via the venue’s official ticketing app, made available by Ticketmaster.
Ticket availability will appear in the venue’s app within 30 days of the event.