All Collections
Ticket Access & Delivery
Ticket Access
Why are my ticket(s) not showing in my account?
Why are my ticket(s) not showing in my account?

My tickets aren't showing in my account, where are they?

Updated over a week ago

You must ensure the account you have logged in with, matches the account you ordered your tickets through. The easiest way to tell is to look for your email receipt and it will state the email address you should log in as (it may be different from the address your email was sent to).

We also often find that customers have logged in via Facebook which may be linked to an old or unused email address.

If you're struggling to locate the correct account, please use our Order Finder tool.

Did this answer your question?