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Why can’t I see my barcodes yet?

Where are my barcodes and why can't I see them? Why have my barcodes been suspended?

Updated over 2 weeks ago

In order to prevent ticket touting and unauthorised duplication, your Rapidscan barcodes may be temporarily suspended. This action is taken by the event organiser and not Skiddle. As a result, Skiddle cannot release your tickets any earlier than the specified date and time listed in your order.

When Can I Download My Tickets?

  • Tickets will typically be available for download up to 1 day before the event.

  • To check the availability of your tickets, follow these steps:

    • Skiddle App: Visit the 'Tickets' tab, then select your event.

    • Skiddle Website: Go to your Order History page to check the status of your tickets.

Transferring Tickets and Updating Information

If you are passing on your tickets or bought them as a gift, you can still transfer the ownership or update the name on the tickets. The recipient will have access to the barcodes once the tickets are available for download.

For detailed instructions on how to transfer ownership or update ticket details, please visit the below FAQ.

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