🔍 How to Find Your Order Using the Skiddle Order Finder Tool
To quickly locate your ticket order, use our Order Finder Tool available at:
📝 Information Required to Locate Your Order
To successfully retrieve your order, please enter all of the following information exactly as it was used at checkout:
Surname (last name of the person who placed the order)
Last 4 digits of the payment card used to make the purchase
Phone number provided at the time of booking
Total order amount (e.g. £28.50)
💡 Make sure all the details match exactly with what was entered when the order was placed.
📄 What You'll See Once Your Order is Found
Once your order is located, you will be able to view:
The email address used to place the order
The purchase date of your tickets
Instructions on how to access your tickets
A guide on how to update your email address, if needed
❗ Troubleshooting: "Order Not Found" Message
If you receive an "Order Not Found" error, try the following steps:
Double-check all entered information for typos or errors
Confirm you’re using the correct payment card details
Ensure you are entering the exact amount you were charged, including pence (e.g. £28.50, not £28)
Try any alternative phone numbers or email addresses you may have used during booking
If you're still unable to find your order, don’t worry—we’re here to help.