đ How to Find Your Order Using the Skiddle Order Finder Tool
To quickly locate your ticket order, use our Order Finder Tool available at:
đ Information Required to Locate Your Order
To successfully retrieve your order, please enter all of the following information exactly as it was used at checkout:
Surname (last name of the person who placed the order)
Last 4 digits of the payment card used to make the purchase
Phone number provided at the time of booking
Total order amount (e.g. ÂŁ28.50)
đĄ Make sure all the details match exactly with what was entered when the order was placed.
đ What You'll See Once Your Order is Found
Once your order is located, you will be able to view:
The email address used to place the order
The purchase date of your tickets
Instructions on how to access your tickets
A guide on how to update your email address, if needed
â Troubleshooting: "Order Not Found" Message
If you receive an "Order Not Found" error, try the following steps:
Double-check all entered information for typos or errors
Confirm youâre using the correct payment card details
Ensure you are entering the exact amount you were charged, including pence (e.g. ÂŁ28.50, not ÂŁ28)
Try any alternative phone numbers or email addresses you may have used during booking
If you're still unable to find your order, donât worryâweâre here to help.