If you're no longer able to attend an event and want to transfer your entire order to someone else's Skiddle account, you're in the right place. Follow the step-by-step instructions below to ensure a smooth transfer.
Before You Begin
✅ The recipient must have a Skiddle account.
If they don’t have one yet, they can sign up here: Create a Skiddle Account📺 Need visual guidance?
Watch our video tutorial on how to transfer your order
teps to Transfer an Order to Another Skiddle Account
To begin the transfer process, visit skiddle.com/orders and follow these steps:
1. Access Your Order
Click on ‘Manage order’ or ‘View order overview’ next to the relevant event.
2. Edit Order Details
Click on ‘Edit my details’.
3. Enter the Recipient's Details
Fill in all required fields accurately.
Ensure the email address entered belongs to a valid Skiddle account the recipient can access.
⚠️ If the email address is not linked to an active Skiddle account, the transfer will fail.
4. Confirm the Transfer
Review the details carefully.
Click ‘Confirm change’ to finalize the transfer.
Once confirmed:
✅ The order will be removed from your account.
📩 You will receive a confirmation email.
📥 The recipient will receive an order confirmation and be able to access the ticket(s) in their ‘Order History’ or ‘My Tickets’ section.
Need to Send Only One Ticket from a Bulk Order?
If you’re trying to send an individual ticket rather than the full order, please refer to this guide:
👉 How do I send my tickets to someone else?
Troubleshooting: Order Not Showing in Recipient's Account?
If the recipient has not received the order after you’ve completed the transfer:
Ask them to check their Skiddle account email and order history.
Still not visible?
👉 Ask the recipient to contact our customer support team.