Customers who have purchased tickets for an event that has been postponed will receive a notification email.
When it comes to postponements where a new date is set you have two options:
The event may be postponed to an alternative date. If you can attend this, great news, your original ticket(s) will still be valid for use so you do not need to take any action.
If you cannot attend then please follow the instructions within the email to view your options. Please note time restrictions do apply and this must be actioned by the time and date specified in your order history.
When it comes to postponements where a new date has not been confirmed, please refer to the following:
If no alternative date is arranged then we will be back in touch once this has been received from the event organiser along with instructions for how to process a refund. Again, this must be actioned by the time and date specified in your order history.
If Skiddle does not hold the funds then we will be in touch via email with further timescales regarding your refund.
Please be aware the booking fees are non-refundable as agreed upon purchase. We are, however, offering booking fee credit by way of return on a future purchase with Skiddle.
Skiddle is currently the only ticket agent to offer booking fees as a credit to customers due to event cancellations or postponements.