If the event you’ve purchased tickets for has been postponed, you will receive an email notification with further instructions. Please refer to the relevant section below based on the type of postponement.
📅 Postponement with New Date Confirmed (Skiddle Holds Funds)
If a new date has been confirmed and Skiddle is holding the ticket funds, you have two options:
If you can attend the new date:
Great news! Your original tickets remain valid.
No action is needed on your part.
If you cannot attend the new date:
Please follow the refund instructions included in the email notification.
Refunds can be requested via your Order History.
Important: Refunds must be requested by the deadline specified in your Order History.
🕓 Postponement with New Date Confirmed (Skiddle Does Not Hold Funds)
In cases where a new date is confirmed but Skiddle does not hold the ticket funds, your email will include a message similar to:
“If you cannot make the new date, we are currently working with the event organisers to make available funds to allow for further options. We will be back in touch as soon as these become available. Thanks for your patience, we really do appreciate it.”
What You Need to Know:
Skiddle cannot open the refund window until funds are received from the event organiser.
Please monitor your Order History for updates.
Once Skiddle receives the funds:
You will receive a follow-up email notification.
That email will contain a direct link to your Order History where you can view available options.
📭 Postponement with No New Date Yet Confirmed
If no new event date has been confirmed:
Skiddle will contact you once a new date is received from the event organiser.
The follow-up email will include instructions for requesting a refund.
Refunds must be completed via your Order History before the deadline provided.
ℹ️ Additional Information
Booking fees are non-refundable as agreed at the time of purchase.
However, Skiddle offers a booking fee credit that can be used toward a future ticket purchase.
Skiddle is currently the only ticket agent offering this credit option for postponed or cancelled events.