Customers who have purchased tickets for an event that has been postponed will receive a notification via email.
When it comes to postponements where a new date is set and Skiddle hold the funds you have two options:
If you can attend this, great news, your original ticket(s) will still be valid for the new date so you do not need to take any action.
If you cannot attend then please follow the instructions within the email to claim your refund. This can be actioned via your order history but please be aware this must be actioned by the time and date specified in your order history.
When it comes to postponements where a new date is set but Skiddle do not hold the funds, within the email it will state the following:
"If you cannot make the new date, we are currently working with the event organisers to make available funds to allow for further options. We will be back in touch as soon as these become available. Thanks for your patience, we really do appreciate it."
If Skiddle does not hold the funds then we are unable to open the refund window, please keep an eye on your order history.
When we do receive the funds from the promoter we will send out another email which will include a link to your order history where you can view your options 👇
When it comes to postponements where a new date has not been confirmed, please refer to the following:
If no alternative date is arranged then we will be back in touch once this has been received from the event organiser along with instructions for how to process a refund. Again, this must be actioned via your order history by the time and date specified in your order history.
Please be aware the booking fees are non-refundable as agreed upon purchase. We are, however, offering booking fee credit by way of return on a future purchase with Skiddle. Skiddle is currently the only ticket agent to offer booking fees as a credit to customers due to event cancellations or postponements.