If the event you have purchased tickets has been cancelled you'll automatically be refunded (where Skiddle holds the ticket funds) so you don't need to do anything.
As Skiddle is a self-service website we act as the intermediary between the promoter and the customers. If Skiddle does not hold the funds then we will be in touch via email with further timescales regarding your refund as we have to wait for funds to be returned.
Please see the terms and conditions agreed to upon purchase below:
'10.10 In the case where a refund is due and Skiddle do not hold the ticket funds, the responsibility and liability for issuing refunds lies with the event promoter.
10.11 Skiddle will not be responsible or liable in any way for refunds, errors in issuing refunds, or lack of refunds in connection with the Services.'
We can only process refunds if we are informed of the cancellation by the event promoter. If you have not received an email to confirm this, or the event is not showing as cancelled on Skiddle, please get in touch via our phone lines, emails or chatbots.
We realise an event cancellation is not your fault, so we will refund you the face value of your ticket purchase. Refund protection, booking fee and charity donations are non-refundable as agreed upon purchase.
However, from the refund confirmation email, you are able to claim your booking fee and add it to your account so you can use it towards any future bookings with us!
For more information on booking fee credit please head here.