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Some of my tickets aren't showing

Help! Not all of my tickets/orders are showing in my account.

Updated over a week ago

Ensure You're Logged Into the Correct Account

Your tickets will only appear in the Skiddle app if the account you are logged into matches the account you used to order your tickets. Keep in mind that the email address associated with your receipt may differ from the one linked to your Skiddle account.

You can see which Skiddle account you are logged in here:

Accessing Your Tickets via the Skiddle App

  1. Download the Skiddle App

    • To access your tickets quickly, download the Skiddle app from the iOS App Store or Google Play Store.

  2. Open Your Email Receipt

    • Find the ticket receipt email you received after purchasing your tickets.

    • Click the large icon in the email to instantly open your tickets in the app. There’s no need to enter any passwords—this will log you into the correct account automatically.

  3. Alternative Access via PDF

    • If you prefer, you can access your tickets via a PDF link without needing to log into the app.

    • For verification, simply enter the last 4 digits of the card used for payment.

Troubleshooting Missing Tickets

If you can see some tickets but others are missing, it’s likely because you have multiple Skiddle accounts. Here are some possible reasons:

  • Different Email Address: You may have used a different email address for a separate account.

  • Logged in with Facebook: If you signed up using Facebook, ensure you're logged in with the correct email.

To fix this, verify that you are logged into the account that corresponds with the email address you used to purchase the tickets.

Using the Order Finder Tool

Still unable to locate a specific order? Our Order Finder tool can help you track down which account the order is linked to and resend the receipt to the correct email.

Need Further Assistance?

If you entered an incorrect email address and did not receive the download email, please contact our Customer Support team immediately for help.

  • Click on the support icon in the bottom-right corner of the app to speak directly with one of our team members.

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