Can I Change My Address After Placing an Order?
Yes — you can update your delivery address, but only within a limited time window.
You have up to 1 hour after receiving your dispatch email to make changes.
This time limit exists because Royal Mail collects our post at a specific time each day, and changes can only be made before this collection.
How to Update Your Address
To amend your address, follow these steps:
Go to your Order History.
Locate the order you wish to update.
Click ‘Manage Order / View Order Overview’.
Scroll down and select ‘Edit My Details’.
Update your delivery address and save the changes.
✅ If your tickets have not yet been dispatched, no further action is required.
What If I've Already Received My Dispatch Email?
If you’ve received your dispatch confirmation and are within the 1-hour window:
Call us immediately at 0333 301 0101.
Let our team know that you need to update your delivery address before the envelope is sent out.
📦 If the post has already been collected and we were unable to update your address, please follow the next steps below.
Missed the Window?
If we couldn't amend your address before the item was posted, please visit the following page for guidance: