Step 1: Contact Royal Mail Directly
If your order status shows as ‘Delivered’ on the Royal Mail tracking website but you have not received your tickets, please:
Contact Royal Mail directly to request more information.
They may be able to provide an exact delivery address or details about whether your package was left with a neighbour or at a nearby safe location.
⚠️ Please note: Skiddle does not receive this detailed delivery information and cannot access it on your behalf.
Step 2: If Royal Mail Has Lost Your Order
If Royal Mail confirms that your order is lost, please visit the following FAQ page for further assistance and next steps: