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How do I make a complaint?

I want to make a complaint about my ticket purchase

Updated over a year ago

At Skiddle, we strive to deliver the best possible service to our customers and welcome all feedback, whether it is a compliment or complaint. All feedback is valuable so to ensure we provide the best service, make improvements where possible and ultimately allow you to discover events you love.
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You can make a formal complaint relating to services which Skiddle provide. Complaints about the running of the event will need to be sent to the event organiser.


To raise a formal complaint relating to services Skiddle provides, please ensure you raise in writing by one of the following options:

  1. You can submit a request via our chatbot and ask for your complaint to be escalated to the Customer Support Line Manager.
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    ​or
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2. You can write to us at - PO Box 692 PR3 8BB Preston

Please note: complaints must be submitted in writing. However, in line with the requirements of the Legislation.gov.uk - Equality Act 2010, we can make reasonable adjustments to assist you if you have a disability that prevents you from making your complaint in writing.

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