If you would like to upgrade your standard event tickets to VIP tickets, please follow the steps below carefully.
Step 1: Check VIP Ticket Availability
Visit the event listing on Skiddle to check if VIP tickets are available.
If VIP tickets are sold out, unfortunately, we cannot offer an upgrade at this time.
We recommend monitoring the event listing regularly, as event organizers may release additional VIP tickets.
Step 2: Contact Customer Support
If VIP tickets are available, do not purchase them yet.
Contact our friendly Customer Support team:
Use the chat icon located on the right-hand side of the screen.
Alternatively, you can call us directly for faster service.
Important: Please reach out to us before purchasing new tickets. We cannot guarantee a refund if you rebook before contacting us.
Step 3: Follow the Upgrade Process
Once connected with a Customer Support agent:
The agent will process a booking fee credit (if your original order included a booking fee).
You will then be advised to:
Visit www.skiddle.com.
Search for the same event.
Purchase the available VIP ticket(s).
Important:
When booking your VIP tickets, use the exact same details (name, address, etc.) as your original order to avoid any processing delays.
Step 4: Provide Your New Order Number
After purchasing your VIP ticket(s):
Contact our Customer Support team again via chatbot or call.
Provide your new order number.
Our team will then log your face-value refund request for your original standard tickets.
If VIP Tickets Sell Out
If you are concerned about VIP tickets selling out quickly, please call us immediately to request an upgrade.
If VIP tickets are already sold out when you check, unfortunately, no upgrade can be processed at that time.
We recommend continuing to monitor the event listing in case additional VIP tickets become available.