Skip to main content

Can I upgrade my tickets to VIP?

How do I upgrade my ticket(s)?

Updated over a week ago

If you would like to upgrade your standard event tickets to VIP tickets, please follow the steps below carefully.

Step 1: Check VIP Ticket Availability

  • Visit the event listing on Skiddle to check if VIP tickets are available.

  • If VIP tickets are sold out, unfortunately, we cannot offer an upgrade at this time.

  • We recommend monitoring the event listing regularly, as event organizers may release additional VIP tickets.

Step 2: Contact Customer Support

  • If VIP tickets are available, do not purchase them yet.

  • Contact our friendly Customer Support team:

    • Use the chat icon located on the right-hand side of the screen.

    • Alternatively, you can call us directly for faster service.

Important: Please reach out to us before purchasing new tickets. We cannot guarantee a refund if you rebook before contacting us.

Step 3: Follow the Upgrade Process

Once connected with a Customer Support agent:

  • The agent will process a booking fee credit (if your original order included a booking fee).

  • You will then be advised to:

    • Search for the same event.

    • Purchase the available VIP ticket(s).

Important:
When booking your VIP tickets, use the exact same details (name, address, etc.) as your original order to avoid any processing delays.

Step 4: Provide Your New Order Number

After purchasing your VIP ticket(s):

  • Contact our Customer Support team again via chatbot or call.

  • Provide your new order number.

  • Our team will then log your face-value refund request for your original standard tickets.

If VIP Tickets Sell Out

  • If you are concerned about VIP tickets selling out quickly, please call us immediately to request an upgrade.

  • If VIP tickets are already sold out when you check, unfortunately, no upgrade can be processed at that time.

  • We recommend continuing to monitor the event listing in case additional VIP tickets become available.

Did this answer your question?