Booking Fee:
Booking fees are applied to cover the costs of providing a secure ticketing service. We pay the full face value of your ticket to the event organiser, and the booking fee helps us cover the overheads involved in processing your order. This includes credit/debit card processing fees, VAT, customer service, call handling, account management, website development, server maintenance, and other operational costs.
The booking fee is added per ticket and is calculated as a percentage of the ticket’s face value. It is always displayed clearly before you add any tickets to your basket.
In short, the booking fee supports the infrastructure and services that make ticket purchases safe, efficient, and convenient. (And yes, we’ll throw in a few tea bags for the staff!)
Delivery/Processing Fee:
In addition to the booking fee, a delivery/processing fee is applied to cover the cost of delivering your ticket. This may include options such as Royal Mail, eTickets, or RapidScan tickets. Only one delivery fee is charged per order, and it typically ranges from 50p to £1.50.
This fee supports the systems used to dispatch your order or the technology used for scanning and validating your ticket at the event. It's clearly shown during checkout.
While we understand that fees can be frustrating, we aim to keep them as low as possible to ensure we can continue providing top-tier service and secure ticketing solutions.