We are committed to ensuring that both our website and app display clear, accurate information so you can book the correct tickets easily. However, we strongly recommend double-checking your order details carefully before placing your booking to avoid any issues.
What to Do if You Book the Wrong Ticket
If you have:
Accidentally purchased the wrong ticket(s),
Selected the wrong event or date,
Or want to upgrade your booking,
please contact us immediately to request assistance.
How to Request a Ticket Swap
To request a ticket change:
Use our chatbot — Click the chatbot icon located in the bottom right-hand corner of our website or app.
Or email us — Send a message to custcare@skiddle.com.
When contacting us:
Select the option 'Swap Ticket(s)' when prompted.
Have your order information ready (such as order number and ticket details) to help us assist you as quickly as possible.
Important Information About Ticket Swaps
We cannot guarantee that we will be able to swap your tickets.
Ticket changes are subject to approval by the event organiser, and we are dependent on their authorisation before making any adjustments.