Are Booking Fees Refundable?
Booking fees are non-refundable across all booking platforms. However, Skiddle offers a unique option—you can claim the value of your booking fee as account credit so you don’t lose the money spent.
How Does the Refund Process Work?
When a refund is processed (either automatically or through your order history), you will receive a face-value refund only. You will then be presented with the option to claim your booking fee as credit.
Here’s how the process works:
After your refund is processed, check your refund confirmation email.
This email will contain a link to claim your booking fee as credit.
You must click this link within one month of receiving the email.
Once claimed, the credit remains valid for 12 months.
🎉 Claiming your booking fee credit is easy!
Missed the email? Contact our Customer Care team and we’ll resend it to you.
How to Claim Booking Fee Credit
Open your refund confirmation email.
Click the link to claim your booking fee credit.
The credit will be added to your Skiddle account and remain valid for 12 months.
📩 Didn’t get the email?
Reach out to Customer Care and we’ll be happy to help.
For more information on how to claim your booking fee credit please see the below video tutorial:
Where to View Your Account Credit
To see how much credit you have on your Skiddle account:
Go to www.skiddle.com/orders
Navigate to the ‘Account Credit’ section
Frequently Asked Questions
Can I transfer booking fee credit to another Skiddle account?
No. Credit can only be used on the account where it was originally claimed.
What if I can’t access my Skiddle account?
If you can’t access your account, please contact Customer Care for assistance. Unfortunately, the credit cannot be transferred to a different account.
Where can’t I use booking fee credit?
Booking fee credit cannot be used for:
Payment plan purchases
Skiddle Entertainment purchases
Events that use third-party payment processors
You can, however, purchase tickets with your current account and transfer the tickets to a new account later if needed.