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Can I use my ticket collection email to auto-log into the app?
Can I use my ticket collection email to auto-log into the app?

Using ticket collection email to log in to the app

Updated over a week ago


Simply head to your ticket collection email and follow the 2 steps.

It's important that you download the app first, before clicking on the 'Step 2' link, which automatically opens the app and logs you in.

Why do I get a blank screen when clicking the link?

  • Please check you have the Skiddle app installed & you have run the latest update.

  • Ensure you're clicking the link from the same phone your app is installed on (you'll need to be able to open your email from that device).

  • Please try opening the link in your browser, rather than your email client as some clients may block the app from opening (most will have an 'Open in Browser' button)

  • Outlook 365 users may not be able to use the login link, as Outlook has a bug in its spam checking service. Please login to the app manually using your Skiddle user email address. Then look for the 'Having issues? Press here' link after entering your email address πŸ‘‡

The link opens the app but doesn't log me in?

The login link may have expired. Please resend your email which will contain a new link πŸ‘‡

Once you receive your new confirmation email, select 'Press here to get your tickets' highlighted in red ☝ and you will be automatically directed to the app ⏩⏩

If you don't receive your new confirmation email, please double-check your spam folder + ensure your inbox isn't too full. Also, be patient it could take a couple of minutes.

Don't have access to that email address anymore? Contact our customer support team and we can assist (support bot bottom right πŸ‘)

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