If you’ve requested a password reset but haven’t received the email, please review the guidance below before submitting a new request.
Step 1: Be Patient — Delivery May Take a Few Minutes
The "Forgotten Password" email is not always sent instantly.
Please allow a few minutes for it to arrive before trying again.
Step 2: Check Spam or Junk Folders
If the email hasn’t appeared in your inbox, check your Spam, Junk, or Promotions folders.
If you use strict spam filtering, it may block or delay delivery.
✅ Tip: Add noreply@skiddle.com to your email contacts or safe sender list to help ensure Skiddle emails reach your inbox.
Step 3: Hotmail/Outlook Users – Adjust Your Junk Email Settings
If you're using a Hotmail or Outlook email address:
Visit your email settings page.
Set Junk Email Filtering to ‘No Automatic Filtering’ temporarily.
Once you’ve received the reset email, you can change this setting back.
Accessing Your Tickets While You Wait
Even if you're locked out of your account, you can still access your tickets:
Open your confirmation email and download the PDF version of your ticket(s).
Using the Skiddle App?
If you’ve created a Skiddle account and downloaded the app:
You can use your ticket collection email to automatically log in.