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I'm trying to use the link to log into the App but I'm having difficulties

The link isn't automatically logging me into the app?

Updated over a week ago

Before You Begin

  • Ensure you have already installed the Skiddle app on the same mobile device you're using to open the login email.

  • You cannot use the login link on a desktop or laptop—it must be accessed from your mobile device.

  • If you previously checked out as a guest, you won’t be able to log in until you either:

Step-by-Step Login Instructions

  1. Open the Skiddle App.

    • If prompted, select ‘Yes’ to confirm you have a Skiddle account.

  2. Enter your email address and tap ‘Next’.

  3. Tap ‘Open Mail App’ to launch your default email app.

  4. In your email inbox, open the message from Skiddle and click ‘Press here to log in to Skiddle’.

  5. You will now be logged into the app.

  6. You can now browse, discover, and access all your favourite events.


Troubleshooting by Device

iOS Users

  • If tapping ‘Open Mail App’ takes you to Mail/Mailbox but no emails appear:

    • Go to Settings on your iPhone.

    • Link and sync your email account with the Mail app.

    • Return to the Skiddle app and repeat Steps 1–3.

  • If you still don’t receive the email:

    • Try opening the message from your webmail in a browser (e.g., Safari or Chrome) instead of an email app.

    • Still having issues? Tap ‘Having Issues? Press Here’ for further guidance within the app.

Android Users

  • When clicking the email login link:

    • Select ‘Skiddle’ and then ‘Always’ when prompted how to open the link.

  • If you accidentally selected Chrome:

    • You’ll be taken to a landing page instead of the app.

    • Close the browser, return to your email, and try again—this time selecting ‘Skiddle’.

  • Not being prompted at all?

    • You may have previously chosen ‘Always open in Chrome’.

    • To reset this:

      • Go to your phone’s Settings > Apps > Chrome.

      • Scroll to ‘Open by default’, and clear defaults.

      • Resend the login email and try again.


Still Having Trouble Logging In?

Common Issues and Fixes

  • Can't access your email?
    Select ‘Log in with password’ when prompted.

  • Forgot your password?
    Follow the instructions in our Password Reset FAQ.

  • Entered the wrong email?
    Select ‘Entered the wrong email’ to re-enter the correct one.


More Help

Need help with ticket access or delivery?
👉 Click here for our ticket access & delivery support

Still stuck? Reach out to us via our support bot in the bottom-right corner of the screen—our team is happy to help ✌️

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