Step 1: Check Your Email Address
Make sure you check the email address used to place the order, especially if you:
Used an old email account (e.g. one linked to Facebook or Apple ID)
Have multiple email addresses
Haven't received a confirmation email in your usual inbox
📥 Also check your Junk or Spam folder, as your confirmation email may have been filtered.
Step 2: Resend Your Confirmation Email
You can resend your email confirmation at any time:
You can send it to the same email or an alternative address.
Step 3: Signed Out as a Guest?
No problem! If you checked out as a guest:
You can still access your tickets by setting up a Skiddle account linked to your purchase email.
👉 Click here to create an account in just a few steps.
Step 4: Use the Order Finder Tool
If you:
Can’t find your order
Are having trouble logging into your account
Use our Order Finder Tool:
Step 5: Need Urgent Help for an Event Happening Today?
If your event is today, please get in touch with us immediately:
📞 Call: 03333 01 01 01
💬 Start a Live Chat: Use our chatbot available on the website
To help us find your order faster, we may ask for the following:
A screenshot of your bank statement
Showing the exact amount debited
And the date the transaction was made
Make sure sensitive information is obscured, and only relevant transaction details are visible.