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How are my tickets delivered?

I'm not sure if my tickets are Recorded, COBO or RapidScan?

Updated over 2 weeks ago

What Is Skiddle’s Role?

Skiddle is a ticket outlet providing a self-service platform for promoters and event organisers to list and sell tickets.
We do not control the delivery methods; these are chosen by the promoters or organisers based on their venue’s facilities.

Delivery Methods Available

Promoters and event organisers can select one or more of the following delivery methods when listing tickets:

1. Recorded/Posted Tickets

  • Your tickets will be posted to the address you provide during checkout.

  • Ensure your address is correct before completing your order to avoid delivery issues.

2. COBO (Care Of Box Office) / Collect Tickets

  • Your tickets will be available for collection at the venue on the day of the event.

  • You will receive an email outlining what to bring to collect your tickets, usually:

    • Your email confirmation

    • Photo ID matching the named order holder

  • If someone else will collect your tickets, you can change the name on your order via your order history before the event.

3. E-Tickets / RapidScan

  • Your tickets will be sent to your email immediately after purchase.

  • You can also access your tickets via the Skiddle app or at skiddle.com/orders.

  • For smooth entry, have your tickets:

    • Saved in the Skiddle app, or

    • Printed out, or

    • Saved on your phone ready to be scanned

How to Check Your Delivery Method

At the time of purchase, the selected delivery method will be clearly shown on the event page and checkout.
If you are unsure which delivery method applies to your order, check your:

  • Order confirmation email

  • Order history on Skiddle

Example: The promoter may select RapidScan only, with Posted/Recorded and COBO unavailable.


Important Notes

  • Skiddle has no influence over the delivery method chosen; this depends entirely on the venue and event organiser’s capabilities.

  • Always double-check your delivery details during checkout to avoid issues.

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