If you're unsure whether your order has been successfully placed, we recommend checking the following:
1. Double-Check Your Email Address
Make sure you used the correct email address when placing your order. It's easy to forget if you used a Facebook account or an old email address. Check all possible accounts.
2. Check Your Bank Account
Look for a pending transaction from *SKIDDLE......* This can confirm if your payment was processed successfully.
3. Log Into Your Skiddle Account
Head over to the ‘Order History’ section on the website or the ‘My Tickets’ section on the app. If your order was placed successfully, you’ll be able to access your tickets here.
4. Use the Order Finder Tool
If you're still having trouble logging in, try using our Order Finder tool to help locate your order.
Contacting Event Organisers
If the event is taking place outside of our office hours, you can reach out directly to the event organisers via their social media pages. In some cases, door staff may be able to manually redeem your tickets at the event, provided you have proof of purchase, a valid photo ID, and email confirmation.
However, please note that there is no guarantee of entry without a valid ticket. We strongly recommend downloading your ticket in advance to avoid any issues.