Before proceeding with your payment, please ensure that you have sufficient funds in your account.
Step 1: Check Card Details
Double-check your card details to ensure that the 16-digit card number, expiry date, and 3-digit security code (CVV) are entered correctly.
Step 2: Contact Your Bank
If your card details are correct and the transaction still won't complete, it’s best to contact your bank. A declined payment could be due to:
A marker placed on your card.
A 3D Secure issue that requires resetting.
Your bank provider will be able to assist with both of these potential issues.
Step 3: Try Again
If the issue persists, the message you’re seeing has been sent to us directly by your bank via our payment provider. We suggest:
Contacting your bank to ask why the transaction was declined.
Trying an alternative payment method, such as PayPal or Apple Pay, which are both available on our platform.
Once you've completed these steps, you should be able to return to the Skiddle website, purchase your tickets, and look forward to your event!