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Do I need phone signal/wifi to access my tickets?

How to access tickets offline

Updated over a week ago

Accessing Tickets Offline

No, you do not need a phone signal or WiFi to access your tickets once they're available in the app. If you're using an Android app or Apple app version 2.2.0 and above, your tickets will be accessible in the ‘My Tickets’ section even when you're offline. This means you can easily show your tickets, even if you’re in a venue with no signal or in an underground space.

How to Prepare for Offline Access

To ensure your tickets are available when you're offline:

  1. Open the ‘My Tickets’ Area

    • Before you leave home, make sure to open the ‘My Tickets’ section of the app while you're connected to WiFi or mobile data. This will fetch your tickets and make them available offline.

  2. Download a PDF Backup

    • If you'd prefer, you can download a PDF version of your ticket as a backup.

    • Make sure to do this while connected to WiFi or mobile data before you leave, so you have a backup in case you lose access to your app.

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