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Why do you need my contact information on the checkout?

We only ask for contact information if you're buying tickets.

Updated over a week ago

When Are Personal Details Required?

We only ask for your personal details when you're purchasing tickets on Skiddle. This helps us ensure the security of your transaction and deliver a better customer experience.

Why We Ask for Your Address

We collect your address for the following reasons:

  • Payment verification: To confirm that the card details used match the billing address and reduce the risk of fraud.

  • Ticket delivery: For events that require physical ticket stock, we need your address to dispatch them.

  • Personalised content: From time to time, we may use your address to:

    • Recommend local events near you.

    • Send region-specific newsletters via email.

    • Tailor your Skiddle experience to your location so you don’t receive irrelevant content.

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Why We Ask for Your Date of Birth

We request your date of birth for the following reasons:

  • Age verification: Most events on Skiddle are for individuals aged 18 and over.

  • Internal demographics: We use age information to better understand and serve our audience.

Why We Ask for Your Mobile Number

Your mobile number is used strictly for:

  • Order updates via SMS

  • Event-related notifications

  • Urgent contact if there are changes to your event

We do not use your number for marketing texts unless you've explicitly opted in.

Your Privacy Matters

Your data is protected under our Privacy Policy.
We do not sell or share your personal information with third parties.

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