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How do I make a complaint?

I want to make a complaint about my ticket purchase

Updated over a week ago

At Skiddle, we strive to deliver the best possible service to our customers and welcome all feedback, whether it is a compliment or complaint. All feedback is valuable so to ensure we provide the best service, make improvements where possible and ultimately allow you to discover events you love.
You can make a formal complaint relating to services which Skiddle provide. Complaints about the running of the event will need to be sent to the event organiser.

To raise a formal complaint relating to services Skiddle provides, please ensure you raise in writing by one of the following options:

  1. You can submit a request via our chatbot and ask for your complaint to be escalated to the Customer Support Line Manager.

2. You can write to us at - PO Box 692 PR3 8BB Preston

Please note: complaints must be submitted in writing. However, in line with the requirements of the - Equality Act 2010, we can make reasonable adjustments to assist you if you have a disability that prevents you from making your complaint in writing.

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