Impact on Your Tickets
When you raise a dispute through PayPal, your order barcodes will be temporarily cancelled.
Your tickets will no longer be visible in your Skiddle app or wallet during the dispute.
This happens because Skiddle no longer has access to your payment funds, so the tickets are considered invalid until the payment issue is resolved.
Resolving the Dispute
Once the dispute is successfully resolved on PayPal, your Skiddle representative may ask you to close the dispute.
Closing the dispute allows:
Your barcodes to be reinstated and visible in your account, or
A face-value refund to be processed if applicable.
If You Raised the Dispute by Mistake
To close a PayPal dispute and restore your tickets, follow these steps:
Log into PayPal and click ‘Resolution Center’ in the top-right corner.
Find the dispute you want to close and click ‘View’ next to it.
Click ‘Close this dispute’.
Note: A dispute will automatically close if it is not resolved or escalated within 20 calendar days.
Let the seller know why you’re closing the dispute, then click ‘Close dispute’.
Important Information
It may take 1 to 10 days for your barcodes to be reinstated after the dispute is closed, depending on the reason for the dispute.
Skiddle Customer Support cannot discuss your order with you until the PayPal dispute is closed.