Common Reasons for Payment Failure
Your payment may fail for the following reasons:
💳 Card declined by your bank or card issuer
💰 Insufficient funds in your account at the time of attempted payment
These issues can pause your payment plan and put your order at risk.
What Happens After a Failed Payment
If your payment fails and no new payment method is provided, we will automatically retry the payment as follows:
2nd of the month – First retry attempt
5th of the month – Final retry attempt
📧 You will receive an email notification before each attempt if your balance remains unpaid.
What If Payment Still Isn’t Received?
If payment is not successfully received within 5 days of the original due date, your plan will be placed on hold.
To continue with your plan:
You must update your payment method with a valid card
Otherwise, your plan may be cancelled, and:
❌ You will not receive your ticket barcodes
💸 You will not be refunded for any paid installments, including booking fees
Important: Update Your Card in Advance
Please update your card details well in advance of your event date.
⚠️ Payments are processed the day after you update your card, so waiting until the last minute may result in delays or cancellation.