Troubleshooting Payment and Checkout Issues
I Am Not Able to Enter My Card Details
If you're unable to enter your card details during checkout, this issue may be related to your connection. The card fields in our checkout process are provided by our payment provider, and until they load, you won’t be able to fill out your payment information.
What to do:
Check your connection to ensure it's stable.
If the problem persists, try again later.
The Verification White Box Is Spinning and Nothing Is Happening
If you see a spinning white box and no progress, it typically means the connection to your bank has timed out or the network connection is poor.
What to do:
Check your internet connection.
Try again later to complete your payment.
Another reason for this issue could be that the bank provider is experiencing problems with their systems. In this case, we recommend using a payment card from a different bank.
There Is an Unhappy Face in the 3D Secure Box
An unhappy face appearing in the 3D Secure box indicates a communication issue between your bank and our system, which we cannot control. It typically means the connection to your bank timed out or the network connection was poor.
What to do:
Check your connection and try again later.
I’m Receiving a Postcode Error
If you see a postcode error during checkout, this may be due to the promoter's security settings.
What to do:
Please contact us so we can reach out to the event organisers on your behalf.
Try completing your order again later.
I Can’t Add Tickets to My Basket
If you're unable to add tickets to your basket, or if you see the message "You have no items in your basket," it could be due to cached data in your browser.
What to do:
Clear your browser cache and browsing history.
After clearing your cache, try again to complete your booking.
For instructions on how to clear your cache, click here.