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Ticket Access & Delivery

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  • I cannot find my confirmation email
  • How do I resend my confirmation email?
  • You’ve taken the money but I haven’t received my ticket(s)
  • I don't know the last 4 digits of my card number to access my ticket(s)
  • Can I use my ticket collection email to auto-log in to the app?
  • Do I have to download the app to get my ticket(s)?
  • Why are my ticket(s) not showing?
  • How do I add my ticket(s) to my Apple Wallet?
  • What are RapidScan ticket(s)?
  • The link to download my ticket(s) won’t open
  • Why can’t I see my ticket(s) yet?
  • Do I need to print my ticket(s)?
  • How do I print my ticket(s)?
  • When will my posted ticket(s) be dispatched?
  • How will my posted ticket(s) be dispatched?
  • Should I have received my ticket(s) by now?
  • How do I check the delivery status of my posted ticket(s)?
  • Can I change my delivery address?
  • My ticket(s) have been dispatched, but Royal Mail can not confirm the status of my delivery?
  • I think my ticket(s) has been lost in the post
  • I’ve missed my posted ticket delivery, what happens now?
  • My ticket(s) have been returned to sender
  • How do I collect my ticket(s) at the box office?
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