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Purchasing

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Help during your ticket purchase.

  • Are the tickets sold on TickX provided by Skiddle?
  • I’m not sure if my order has completed?
  • I’m not sure if my order has completed and your offices are closed?
  • The event is sold out, will any more tickets be released?
  • Cheaper tickets were unavailable but now they are back on sale. Can I have a refund of the difference?
  • Is Skiddle secure?
  • Do you store my card details?
  • My card has been declined
  • I am not able to enter card details
  • Why does it say the items in my basket cannot be found?
  • I’m receiving a Zip Code error?
  • I am clicking confirm and nothing is happening
  • There is an unhappy face in the 3d secure box
  • The verification white box is spinning and nothing is happening
  • I can’t add tickets to my basket?
  • Why can’t I buy tickets for the event I want to attend?
  • Can I purchase over the phone?
  • I’m no good with technology but need to buy a ticket
  • Can you give me a promo code to use?
  • Where do I enter my promo code\password?
  • I’m getting the error message ‘not a valid code/password for this event'
  • My special offer ticket doesn't work out cheaper?
  • What does the face value mean?
  • Why am I charged a booking fee?
  • Why am I charged a delivery/processing fee?
  • Do I need a Skiddle account to buy tickets?
  • Can multiple people use a single weekend ticket?
  • I'm in a queue to buy tickets
  • Why am I asked to enter a 'Verified By Visa/Mastercard' password?
  • Do I need a printer to buy RapidScan tickets?
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