Purchasing
Help during your ticket purchase.
- Can I upgrade my tickets to VIP?
- Are the tickets sold on TickX provided by Skiddle?
- I’m not sure if my order has completed?
- I’m not sure if my order has completed and your offices are closed?
- The event is sold out, will any more tickets be released?
- Cheaper tickets were unavailable but now they are back on sale. Can I have a refund of the difference?
- Is Skiddle secure?
- Do you store my card details?
- My card has been declined
- I am not able to enter card details
- Why does it say the items in my basket cannot be found?
- I’m receiving a Zip Code error?
- I am clicking confirm and nothing is happening
- There is an unhappy face in the 3d secure box
- The verification white box is spinning and nothing is happening
- I can’t add tickets to my basket?
- Why can’t I buy tickets for the event I want to attend?
- Can I purchase over the phone?
- I’m no good with technology but need to buy a ticket
- Can you give me a promo code to use?
- Where do I enter my promo code\password?
- I’m getting the error message ‘not a valid code/password for this event'
- My special offer ticket doesn't work out cheaper?
- What does the face value mean?
- Why am I charged a booking fee?
- Why am I charged a delivery/processing fee?
- Do I need a Skiddle account to buy tickets?
- Can multiple people use a single weekend ticket?
- I'm in a queue to buy tickets
- Why am I asked to enter a 'Verified By Visa/Mastercard' password?