Let your customers sell their tickets safely on to other customers wanting to attend your sold out event with confidence at the face value price.
Our Re:Sell platform was borne out of seeing our customers frustrated when an event had sold out and they could not get hold of tickets through legitimate websites.
We understand circumstances change and customers may not be able to attend the events they have purchased tickets for, therefore, we introduced Re:Sell for customers that missed out purchasing tickets to the events they love when other ticket holders have got tickets but can no longer go.
With the amount of secondary websites hiking up ticket prices currently in the marketplace, we created a system where by customers can return their tickets on sold out shows with confidence. This means customers feel safe knowing they can return their tickets and also to get the chance to purchase a ticket on a sold out show.
How do I enable Re:Sell?
To enable Re:Sell on your event:
Head to the Promotion Centre, go to your Tickets overview page (https://promotioncentre.co.uk/tickets-overview.php)
Click the Re:Sell button, shown below:
On the screen that appears, click 'Enable' to activate Re:Sell.
How the resale process works?
Simply head to www.skiddle.com/orders and click 'Request ticket resale'. Once you've done this, you'll be asked to enter the last 4 digits of your payment card for security.
Alternatively, if you have the Skiddle app then head to the 'My tickets' section and under the 'Options' click 'Re:Sell'. Next, you'll select how many tickets you wish to put up for Re:Sell and for added security, you'll be asked to confirm the last 4 digits of the card used to make the purchase in order to proceed. (Please note: if you have paid using Android or Apple pay then just enter the last 4 digits of the card you have linked to this)
What’s the advantage of Re:Sell for your event?
Having tickets held by customers who cannot attend the event encourages resale via social media channels and secondary ticket sites - both of which are out of your control and may lead to the price being increased by the seller. This only benefits the seller and leaves the new customer out of pocket, as well as causing potential issues for you to deal with, such as scamming/fraud.
Our resale process ensures ticket transfer is done within our system so we can guarantee the authenticity of tickets. We also prevent resale above face value.
Ticket resale reduces the number of ‘no-shows’ at your event, increasing bar and merchandise spend.