Using RapidScan at your Event

How to use our RapidScan service.

Scanning a ticket

• Ensure you are on the ‘Start Scanning’ screen (or press the green button )
• Hold down the yellow button in the centre of the scanner (just below the screen). A laser will fire from the top end of the scanner
• Whilst holding the button down, aim the scanner at either barcode on the printed ticket (there is a traditional barcode top right, and a square 2D barcode bottom left). Hold the scanner approx 15-30cm from the barcode (move closer/further away if it doesn’t scan). The barcode should scan very quickly (less than 1 second) – if it takes longer you’re holding the scanner too close or too far way (or the barcode may be damaged, so try the other barcode)
• The scanner will beep when the barcode is read.

Look at the screen. It will be one of the three statuses below:

                ENTER          Customer can enter. The type of ticket is confirmed on the screen

                REDEEMED    Ticket has already been scanned. The time of previous scan is shown

                NOT VALID    This ticket is not valid for this event

Ticket doesn’t scan

Nearly all tickets can be scanned, even if printed poorly. The 2D (Square) barcode on the bottom of the ticket is often the easiest to scan if poor quality. It can take longer to scan poor quality barcodes. You may need to move the scanner closer/further away from the barcode slowly. If in the rare circumstance that the ticket doesn’t scan, the barcode number can be typed into the scanner.

Customer doesn’t have ticket

All customers are clearly informed that they must bring their ticket and reminded on several occasions, however sometimes a customer may attend without a ticket if they had a last minute printer failure, for example.

In this case, the customer’s details can be looked up on the scanner by clicking  “FIND”. Type the customer’s surname into the box using the keyboard (or click the keyboard icon) and click Go

Customer’s orders will show. Please be aware there may be more than one customer with the same surname so carefully check the full name. Orders which are GREEN are still valid. Just click the row, confirm the details that appear and press Yes.

Scanner shows ‘Redeemed’

If the scanner shows redeemed, the ticket just scanned has already been scanned on the system.

First thing to check is whether the customer has printed the same ticket twice. Sometimes customers bring copies of tickets with them – you can check this by comparing the barcode number on the tickets. If this is the case the customer should have another ticket to scan.

If the tickets are all unique, it may be possible that the operator has scanned the ticket twice in quick succession – occasionally  this occurs if the operator doesn’t hear the ‘beep’ from the original scan and doesn’t check the screen. This can be verified by looking at the redeemed time on the scanner. If it’s just a couple of seconds ago this may be the case

In all other cases, the customer should be denied entry.

Battery low/runs out

Batteries will last around 8-10 hours if given a full (6 hour) charge before use.