I have purchased Refund Protection and have been contacted through Track and Trace. Can I have a refund? Shelby September 28, 2020 11:32 Updated Follow Refund Protection covers you a number of scenarios covering your event date. Being told you have to self-isolate is one of those! For more information please check out the following T&C's here. Related articles I have been contacted through Track and Trace and can no longer attend the event. Can I have a refund? Can I have a refund if I have booked a ticket for my group but we're from different households? How do I process my refund if I can’t attend the rescheduled date? What are the refund window options? Why do I have to request a refund for a rescheduled event?